Treehog Warranty & Returns Information

Warranty & Returns

We want you to be completely satisfied with your Treehog gear. Whether it's the wrong fit, a change of mind, or a rare manufacturing issue, we're here to make the process smooth, fair, and hassle-free. Below you'll find all the information you need to return, exchange, or make a warranty claim.

Returns & Exchanges

If you need to return or exchange an item, we've made the process straightforward. Just make sure your item is in original condition and contact us first for authorisation.

Our Returns Policy

  • We accept items for return or exchange that are in a resalable condition, i.e. brand new, unworn, unaltered, with tags and labels attached and free of damage, within 30 days of order receipt.
  • Items must be returned with original packaging, such as shoe and clothing boxes.
  • All items will be inspected upon receipt of the return and prior to a refund or exchange.
  • We aim to process refunds and/or dispatch exchanges within 3–5 business days once the original item is received.
  • Free returns are available for all UK and EU customers.
  • International customers: we do not offer a free exchange service outside the UK & EU. Return shipping costs are the responsibility of the customer.
  • All shipping charges, import duties, and local/state taxes are non-refundable.

Important

Please do not return any items before you have contacted us and received an RMA number / Returns Authorisation. To arrange a return or exchange, please contact us at support@arbortec.com and provide your order or reference number. We'll then take you through the returns process.

Our Warranty

In the rare event of a product failure due to a manufacturing defect, we will repair or replace the item under warranty. Your warranty period starts from the day of purchase.

Footwear Products

12 Months From date of purchase

Clothing Products

6 Months From date of purchase

Casual Clothing, Socks & T-Shirts

6 Months From date of purchase

Bags & Gloves

6 Months From date of purchase

Warranty Exclusions

Natural ageing or deterioration from normal daily use.

Damage from severe incidents, even during intended use (e.g. chainsaw strike).

Use outside the product's intended purpose or care guidelines.

Any changes made to the product after purchase.

Repairs carried out by anyone other than Treehog or authorised partners.

Unintentional harm like cuts, burns, or punctures not linked to manufacturing defects.

Warranty applies only to the original purchaser with proof of purchase.

General Terms & Conditions

  • Issues brought to our attention within 30 days of receipt will be eligible for exchange, repair, or refund at the customer's discretion.
  • We reserve the right to offer a repair or replacement at our discretion for items over the 30-day period, up to the listed warranty period of the item.
  • If a product is no longer available or discontinued, we reserve the right to replace the item with a suitable alternative of the original value and/or specification.
  • We are not liable for any products replaced, exchanged, or refunded by a retailer at their own discretion prior to a claim authorisation by us in writing.
  • When returning any items, please ensure they are clean and dry before sending them back, as we're unable to accept items that do not meet these conditions.
  • Any rejected returns will be held for 30 days from the point of receipt whilst awaiting collection to be arranged by the customer. After this time, we reserve the right to dispose of them.

Register Your Warranty Claim

To begin a warranty claim, please email support@arbortec.com with the following information:

1

Your Details

Your full name and postal address, contact number, and email address.

2

Proof of Purchase

This must show where the item was purchased, the date of purchase, and a description of the item, including size and colour.

3

Photographic Evidence

  • A close-up of the specific issue — clearly showing the fault or area of concern to help us assess the problem.
  • An overview showing the item's general condition — gives us context about overall wear, usage, and how the item has been cared for.
  • A photo of the label and batch number — allows us to identify the product, verify its authenticity, and check its production details.

Photo Guidelines

To help us assess your claim quickly and accurately, please provide clear, well-lit photos following the guidance below.

Footwear
  • Images of the front
  • Images of the back
  • Images of both sides
  • Images of the sole
  • A photo of both boots together
Garments
  • Full-length images of the front
  • Full-length images of the back
Waterproofs
  • Images of the front
  • Images of the back
  • Images of the inside
  • Images of the outside

Before You Return Anything

In most cases (approximately 90%), claims can be resolved using the information above. If a more detailed assessment is needed, we may request the item be returned. If so, an RMA / Returns Authorisation will be provided. Please do not return any items without an RMA number.

This warranty and returns policy is provided in addition to your legal rights under applicable consumer protection laws. Nothing in this policy affects your statutory rights.

Need help with a return or warranty claim? Our team is on hand to assist with any queries.

Get in Touch