Treehog Delivery Information
See below for information about the delivery options to your location.
United Kingdom
- Delivered between 9am and 8pm
- Delivery is Monday to Friday (not public holidays)
- Place your order by 15:00pm (GMT) for same day despatch
- Cut-off times may change during busy periods
EU and Ireland
- Delivery is Monday to Friday (not public holidays)
- Delivered between 9am and 8pm
- Place your order by 15:00pm (GMT) for same day despatch
- Cut-off times may change during busy periods.
USA and Canada
- Delivery is Monday to Friday (not public holidays)
- Place your order by 15:00pm (GMT) for same day despatch
- Cut-off times may change during busy periods
- We are unable to deliver to PO Boxes
- Note that Customs Duty may be payable
Rest Of World
- Delivery is Monday to Friday (not public holidays).
- Place your order by 15:00pm (GMT) for same day despatch
- Cut-off times may change during busy periods.
- Some countries may not be available for shipping
- Note that Customs Duty may be payable
We are unable to deliver to PO Boxes. Please enter a residential or commercial address when you place your order.
CUSTOMS AND IMPORT FEES:
EU – All orders above 150,00€ maybe subject to import tax.- VAT will be charged at your local rate
- Up to 12% duty maybe charged on all products.
- All shipments from UK to Europe will require customs clearance which is normally completed by UPS, however you should allow an extra 1-2 days on delivery times.
USA – All orders above US $800 will be subject to import tax. For more information, please check with the US Customs and Border Protection Department for more information.
Canada - All goods have an additional 5% tax (GST). Some provinces either charge an additional provincial sales tax (PST), or use a harmonized sales tax (HST) that includes the GST.
Please note we cannot deliver to PO Boxes.
Australia – All orders above AUS $1000 will be subject to import duties. This figure can vary depending on the value of the parcel, so please check with the Department of Home Affairs for more information
New Zealand - All orders above NZD $60 will be subject to import duties. This figure can vary depending on the value of the parcel.
Refusing to Pay Customs:
If you choose to refuse the customs fee and the parcel is returned back to Arbortec, a shipping & handling fee may be deducted from your refund.
If you're still unsure on whether you'll be subject to customs fees, we strongly recommend you contacting your local customs office for more information before placing your order.
For more information, or help, please contact us at support@arbortec.com
WE WILL SHIP TO THE FOLLOWING COUNTRIES:
Austria, Australia, Belgium, Canada, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Singapore, South Korea, Spain, Sweden, Switzerland.
TRACKING:
If you have a UPS/DPD package marked as delivered but haven't received it, please contact your local mail facility.
RETURN & EXCHANGE POLICY:
Thanks for shopping at Treehog and Arbortec. If you’re not satisfied with your purchase, we’re here to help.
RETURNS:Arbortec will accept, for return or exchange, items that are in new condition, unworn, unaltered and free of damages by the customer. For a full refund or exchange, please contact us within 30 days from the receipt of original order. The items must be returned with all the Arbortec or Treehog tags still attached and must be in their original packaging such as shoe boxes and clothing boxes. Your Item needs to have the receipt or proof of purchase.
Arbortec and Treehog is not responsible for any return shipping costs.
REFUNDS:Once we receive your item, we will notify you that we have your returned item and submit it for inspection to our Quality Control department. When your return is approved, we will then issue a refund to your account using the same payment method as the original purchase.
FAULTS WITH ITEM:Arbortec will accept items that have issues if notified or returned to the head office within the warranty time. (Please see the warranty periods below) The begin the returns process we will need the following details sent to info@treehog.co.uk
Images required to process retunrs:
Image of overall Product;
Image of Product Labels;
Image of Problem with product;
Copy of receipt - a photograph is sufficient.
WARRANTY PERIODS FOR MANUFACTURING DEFECTS:
Treehog products have a 6 month warranty against manufacturing defects.